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Verified remote support

Remote access should be deliberate, not casual.

Use this page when a Digital Vitals technician directs you to start a remote support session. Verify the installer, confirm the session request, and never approve access from an unexpected caller.

View verified downloadsRequest support
Before you connect

Only install support tools when directed by Digital Vitals.

Remote support is powerful by design. Digital Vitals uses it to troubleshoot approved systems, assist users, and resolve technical issues without turning a support request into a security risk.

Important: do not download, install, or approve a remote session because of a random phone call, pop-up, text message, or email. If you are unsure, stop and contact Digital Vitals through the normal support channel.
Directed sessions onlyStart a session only after you have an active support request or direct confirmation from Digital Vitals.
User approval requiredYou should know why the session is happening before granting access to your screen or device.
No passwords in chatNever send passwords, MFA codes, card numbers, or sensitive data through a remote-support prompt or public form.
Verified installers

Download only the file your technician names.

These links are provided for active support sessions. Verify the file hash after download when possible. If a filename, hash, or instruction does not match what you see here, stop and ask Digital Vitals before continuing.

Verification commands

Confirm the file before you run it.

Use the command for your operating system and compare the SHA256 result exactly with the value shown above.

Windows PowerShell 
Get-FileHash .\BAManagement.exe -Algorithm SHA256
macOS Terminal 
shasum -a 256 tc_agent_installer.zip
Need help?

If the session was not expected, stop.

Contact Digital Vitals before approving access. A legitimate technician will not pressure you to bypass verification or share sensitive credentials.

Contact Digital Vitals